Digital product refund policy
Atlas North Exchange LLC | Documentation Exchange
Effective date: October 20, 2026.
1 Digital products
This policy covers downloadable templates and other digital products purchased from Documentation Exchange at atlasnorthexchange.com. It does not cover consulting services, which are governed by their separate agreements.
Our products are delivered electronically, generally as ZIP files containing the formats identified in the product description. No physical product will be shipped.
Before purchasing, review the description, included files, file formats, and software requirements. Editable Word documents and fillable PDFs may have different capabilities. If you're unsure whether a product will work for your needs, contact support@atlasnorthexchange.com before buying.
2 Change of mind or an incorrect selection
You may request a refund within 14 calendar days of purchase if you have not accessed or downloaded the product.
After you have accessed or downloaded it, we do not offer refunds solely because you changed your mind, no longer need it, or selected the wrong product. This restriction does not apply to the problems described below or to refunds required by law.
3 Duplicate purchases and product problems
Please contact us if:
- You were charged twice or unintentionally purchased the same product twice
- Your download link is missing or does not work
- We delivered the wrong product or omitted an advertised file
- A file is corrupted or does not work with the software identified in the product description
- The product materially differs from its description
We will refund verified duplicate charges or unintended duplicate purchases. For delivery or file problems, we may offer reasonable troubleshooting, a fresh download link, or corrected files at no additional charge.
If we cannot supply the advertised product or resolve a qualifying problem within a reasonable time and without significant inconvenience, we will refund the amount paid for the affected product, including applicable taxes. We will not require troubleshooting where the law entitles you to an immediate refund or another remedy.
4 How to request help or a refund
Email support@atlasnorthexchange.com with:
- Your order number or receipt
- The email address used at checkout
- The product name and a brief description of the problem
If useful, include the error message or a screenshot with personal and payment information removed. Do not send your full card number, security code, passwords, or bank login details.
Please submit requests within 14 calendar days of purchase when possible. If a problem could not reasonably have been discovered within that time, contact us promptly after discovering it. This request window does not shorten any rights or deadlines provided by law.
5 Refund processing
We will let you know the outcome of your request. Approved refunds are initiated promptly through the original payment provider and returned to the original payment method. We do not deduct a refund-processing fee.
Card refunds through Stripe commonly appear within approximately 5-10 business days after initiation, although your bank or payment provider may take longer. Some refunds appear as a reversal of the original charge rather than a separate credit. Contact us if you need help tracing a refund.
6 Purchases through other platforms
For orders placed on our website and delivered through E-junkie or paid through Stripe, contact us directly.
If you purchased through an independent marketplace or reseller, use that seller's refund-request process. Its applicable terms and your legal rights also apply. We can help identify the appropriate contact.
7 Your legal rights
Nothing in this policy excludes or limits any consumer rights that cannot legally be waived, including applicable rights concerning faulty, misdescribed, or undelivered digital content. Where applicable law provides greater protection, that law applies.